Frequently Asked Questions

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Simply use the form on the Contact Us to reach us, or you can also call or email us!

You can reach us at our toll-free number (888) 656-7727. Please note: we are only available to answer your call during regular business hours of Monday through Friday 9am to 5pm EST, excluding public holidays.

You can also email us at howdy@unityindiversity.ca and we will get back to you ASAP!

Unity in Diversity offers FREE SHIPPING on all orders within North America. This includes the 48 contiguous states and Canada, excluding the territories.

A flat rate shipping fee applies to orders going to non-contiguous states (Alaska and Hawaii), Armed Forces or military addresses (AA, AE, AP), Canadian territories (Northwest Territories, Nunavut, and Yukon), and all international destinations. Check out our Shipping page for more info.

If you need to return or exchange your order, no worries! Simply fill out the return and exchange form, and follow the steps. Check out our Returns & Exchanges page for more info.

We use the European shoe sizing system! If you need help figuring out your size, be sure to check the individual sizing notes under each style you're interested in and visit our Size Guide page for more info.

If the shoes you're looking for happen to be out of stock, send us an email with the style, colour and size you want and we'll do our best to find a pair for you!

All Unity in Diversity shoes are made from a soft Italian leather that will feel like the comfort of your most loved footwear during your first wear. If your pair does need some breaking in, wear thicker socks with the shoes for a few hours at home everyday to help them to stretch and soften.

All of our shoes are made from premium Italian leather that will mould to your feet with wear. Some styles also have functional laces, so start by tightening or loosening them when you first put them on to see if that helps. If your shoes are snug, they will ease with wear. However, if they are painfully tight or much too loose, they are not the right fit for you.

If these adjustments don’t work, no worries! Fill out a return and exchange form and a prepaid return label will be sent to your email.

Most Unity in Diversity shoes come in a regular width. If a particular style fits more narrow or wide, it will be highlighted in the product's description. If you have narrow or wide feet, try a style with functional laces as they can be adjusted for a great fit!

Unity in Diversity shoes are not water resistant. Check out our Shoe Care page for more info on how to care for your shoes!

Very lightly dampen a soft, clean, white cloth with water and gently clean. You can also use Leather Lotion (for all leather) or Suede and Nubuck Cleaner (for suede and nubuck leather). Check out our Shoe Care page for more info!

Put them on and take them off using the zipper or tie. You can also use a shoehorn to help your foot glide easily into your shoe and to prevent crushing the heel of your shoes.

Give your Unitys the space they need by lining them up or packing them back in their box. If putting them away for the season, re-stuff them with tissue paper and keep them out of direct sunlight.

Use Leather Lotion to clean, protect, and condition. Leather lotion will restore moisture into the leather and preserve its natural quality. This helps prevent aging, cracking and drying. Check out our Shoe Care page for more info!